Faq – Casavera

Complete Interiors. Endless Possibilities.

Frequently Asked Questions

Your complete guide to CasaVera — from first enquiry to finished interior

Version 1.0 | June 2026

This document covers the most frequently asked questions across all aspects of CasaVera — our products, process, pricing, delivery, installation, warranty, and more. If your question is not answered here, please contact our team at customerservices@casavera.co.uk or call +44 (0)20 8068 2000. You can also book a design consultation at our 8,000 sq ft Experience Centre in Isleworth.

1. About Casavera

CasaVera is a luxury bespoke interiors brand offering a complete range of made-to-order interior products — from kitchens, wardrobes, bathrooms, and furniture to doors, lighting, flooring, and wall panels. We bring European craftsmanship and quality to the UK at accessible prices through direct OEM manufacturing partnerships. Every product we supply is either bespoke to your specification or manufactured specifically for your order — we do not sell off-the-shelf or stock products.

CasaVera is a brand of Anamorphic & Co., a UK-registered company (Company No. 12784775) with over a decade of experience in the construction and interiors industry. Anamorphic & Co.'s registered office is at 17 Rambler Lane, Slough, SL3 7RR. Our trading address and Experience Centre are at Unit 129, Clock Tower Road Industrial Estate, Isleworth, TW7 6GF.

Yes — our 8,000 sq ft Experience Centre is located at Unit 129, Clock Tower Road Industrial Estate, Isleworth, TW7 6GF (near West London). It is not a traditional showroom with sample boards on a wall — it is a fully fitted immersive environment with complete room settings where you can walk through, sit on, touch, and experience our products in real lifestyle contexts. We strongly recommend visiting before placing any order.

Several things set us apart. First, everything we supply is manufactured specifically for you — there are no generic stock modules that we adapt. Second, we work directly with OEM manufacturers across Europe, which means you receive European-quality products at significantly more accessible prices than equivalent brands.Third, we offer a complete one-stop solution — from kitchens and wardrobes to doors, flooring, furniture, and lighting — all through one trusted partner. And fourth, our 8,000 sq ft Experience Centre means you can make confident,informed decisions before you commit

Yes. We welcome both private residential customers and trade professionals including interior designers, architects, property developers, and main contractors. We have a dedicated CasaVera Trade Programme offering preferred pricing, dedicated account management, and access to an extended product range. Please visit our website or contact us to apply for a trade account.

The Trade Programme is designed for interior designers, architects, property developers, contractors, and other trade professionals. Members benefit from preferential pricing, priority access to new collections, a dedicated account manager, and streamlined ordering. To apply, please contact us at customerservices@casavera.co.uk or speak to our team at the Experience Centre.

2. PRODUCTS AND RANGES

We offer a comprehensive range covering: Kitchens (contemporary, luxury, modern minimalist, shaker, and essential styles); Wardrobes & Storage (melamine, PVC foil, lacquer, glass, genuine leather, and veneer finishes); Bathrooms (vanities, basins, taps, showers, shower trays, shower cubicles, and toilets); Furniture (living room, bedroom, dining, office, and outdoor); Lighting (decorative and functional); Doors (internal and external security, in classical, designer, contemporary, and glazed collections); Wall Panels & Surface Finishes (3D panels, Onyx walls); Flooring & Surfaces (wood flooring, tiles, marble, stone, and WPC decking); and Home Decor & Accessories. We also offer Design Consultation and Supply & Installation services.

Both. You can purchase individual items — a single door, a pendant light, a coffee table — or engage us for a complete room or whole-home interior solution. Many customers start with one room and return to us for others. There is no minimum order requirement, though bespoke items are always manufactured specifically for you.

Our products are sourced and manufactured through direct OEM partnerships primarily across Europe. Some product categories are also sourced from quality manufacturers in other international markets. In every case, we specify and enforce quality and compliance standards appropriate for the UK market, including relevant fire safety, UKCA/CE marking, and material safety requirements.

Our website at www.casavera.co.uk features our key product ranges and downloadable catalogues. However, given the breadth of our offering — over 50,000 products across 16+ categories — the full range is best explored in person at our Experience Centre, where our design team can guide you through options relevant to your specific project.

Yes. All products supplied by CasaVera are required to meet applicable UK standards and regulatory requirements. This includes fire safety regulations for upholstered furniture (where applicable), UKCA and/or CE marking for relevant product categories, and material safety standards. If you have a specific compliance query regarding a product for a commercial or hospitality project, please discuss this with our team at the time of enquiry.

Absolutely. Our design team is experienced at combining products across ranges, collections, and materials to create a cohesive and personalised interior. This is one of the great advantages of working with CasaVera — we are not limited to a single manufacturer's ecosystem. We can mix kitchen styles, combine flooring options, pair furniture from different collections, and blend lighting across a project.

Yes. We offer an outdoor furniture range including dining sets, lounge furniture, and accessories suitable for garden and exterior use. We also supply WPC decking as part of our flooring and surfaces range. Please speak to our design team for guidance on materials appropriate for exterior use in the UK climate.

3. The Design Process

The process is structured into clear stages:

You contact us or visit the Experience Centre to discuss your project.
We prepare an initial estimate or proposal.
You pay the Design Deposit (20% of the estimated value) — no design work commences before this.
Our design team prepares drawings, specifications, and 3D visualisations for your review.
You review and request any amendments within the agreed scope.
You provide Design Sign-Off, confirming the final specification.
You pay the Order Deposit (30% of the total invoice value) — your Order is now confirmed.
Production, manufacturing, and sourcing commence.
Balance of 50% is paid before goods are shipped to the UK.
Goods are delivered to your address. The three payment stages total 100% of the agreed project value.

The Design Deposit compensates our team for the significant time, skill, expertise, and resources invested in creating your design — including professional CAD drawings, 3D visualisations, material specifications, and multiple design iterations. Design work is never generic; it is produced specifically for your space and requirements. Like any other professional service, this work has real value and cost, regardless of whether an order ultimately proceeds. The Design Deposit is 20% of the estimated project value.

Yes — after the Design Deposit is paid, we produce detailed design drawings, technical specifications, and digital 3D visualisations for your review. You will have the opportunity to request amendments within the agreed scope before providing your Design Sign-Off. We want you to be completely confident in the design before your order is confirmed.

Our website at www.casavera.co.uk features our key product ranges and downloadable catalogues. The number of included revisions is agreed with you at the time of the initial proposal, based on the scope and complexity of the project. Additional revisions beyond the agreed scope may be charged separately. We recommend being thorough in your brief at the outset to make the design process as efficient as possible — visiting the Experience Centre before the design stage is particularly helpful for this., given the breadth of our offering — over 50,000 products across 16+ categories — the full range is best explored in person at our Experience Centre, where our design team can guide you through options relevant to your specific project.

No. Once you have provided Design Sign-Off, the specification is finalised and locked. No changes — however small — can be accepted. This is because your products enter production immediately and are manufactured specifically to the signed-off specification. We emphasise this throughout the process and encourage you to review every detail carefully, including dimensions, materials, finishes, and configurations, before signing off. If you are unsure, please ask — we would rather take more time at the design stage than encounter problems after production has started.

Any requested change after Design Sign-Off will be treated as a new order. This means a new design process, new quotation, and new payment will be required. The original Design Deposit and Order Deposit are not transferable or refundable in this scenario. We cannot stress enough the importance of thorough review before sign-off.

We can design for any scope — a single wardrobe, a complete kitchen, a full floor, or an entire home. Many of our customers begin with one room and extend the project over time. For larger whole-home or multi-room projects, our team will work with you to phase the design and delivery to suit your timeline and budget.

4. Pricing And Quotations

Pricing is bespoke to your specific configuration, materials, dimensions, and finishes. We do not operate a fixed price list for made-to-order products. Indicative pricing for standard configurations is available on our website and in our catalogues. Formal pricing is provided in a written quotation following your consultation and design brief. All prices are in GBP and quoted exclusive of VAT unless otherwise stated.

Prices shown on the website are indicative for illustrative standard configurations and are subject to change. They should be used as a guide only. Your confirmed price will be provided in a formal written quotation, which takes into account your exact specifications, materials, dimensions, and finishes. Where there is any discrepancy between the website and a formal quotation, the quotation prevails.

All quotations are valid for 30 days from the date of issue, unless otherwise stated in writing. After this period, we reserve the right to revise pricing to reflect any changes in material costs, manufacturing prices, or currency fluctuations. We recommend proceeding promptly once you have a quotation you are happy with.

All prices quoted are exclusive of VAT unless explicitly stated otherwise. VAT will be added at the applicable rate at the time of invoicing. The current standard rate of VAT in the UK is 20%.

No — delivery charges and installation charges are quoted and invoiced separately. Delivery charges are calculated based on distance from our warehouse, the weight and volume of the goods, and the type of delivery service required. Installation charges depend on the scope and complexity of the work. Both will be clearly set out in your quotation so there are no surprises.

Yes. We can provide an indicative budget range at the initial consultation stage, based on the scope of your project and the product categories involved. This helps you assess whether to proceed before committing to the design process. Firm pricing is only available once designs and specifications are finalised.

Trade customers on our Trade Programme benefit from preferred pricing. We occasionally run promotional events and seasonal offers — the best way to stay informed is to subscribe to our newsletter or follow us on social media. All promotional pricing is subject to the same payment and order terms as standard pricing.

5. Payments And Deposits

Our payment structure has three stages totalling 100% of the agreed project value: (1) Design Deposit — 20% of estimated project value, paid before design work commences (non-refundable). (2) Order Deposit — 30% of the total invoice value, paid upon Design Sign-Off to confirm the order. (3) Balance Payment — the remaining 50% of the total invoice value, paid before goods are shipped to the UK. No shipment will be released until the balance is received in full. In addition: Delivery Charges are payable in full before goods are despatched from our warehouse to your address. For installation: 50% on booking, 30% on commencement of on-site works, and 20% on completion.

No. The Design Deposit is non-refundable in all circumstances. It compensates the Company for the professional time, expertise, software, and resources expended in producing design work specifically for your project. This applies whether or not you ultimately proceed with an order, and whether you are a consumer or a trade customer.

Once your order is confirmed (Design Sign-Off provided and Order Deposit received), the order cannot be cancelled and all deposits paid are non-refundable. This is because every product is manufactured specifically for your order, and production resources are committed from the point of order confirmation. In very exceptional circumstances — such as a Force Majeure Event lasting more than six months — a partial refund of the Order Deposit (excluding the Design Deposit) may apply in respect of goods not yet manufactured.

Our payment terms are structured in stages as described above, which effectively means payment is spread across the project lifecycle. We do not currently offer consumer credit or interest-free instalment plans beyond the standard payment schedule. If you have specific requirements, please speak to our team.

We accept bank transfer (BACS), credit card, and debit card. We do not accept payment by cheque. For larger orders, bank transfer is preferred. All online card payments are processed securely via our PCI-DSS compliant payment provider. We never store your full card details.

Yes. We can provide an indicative budget range at the initial consultation stage, based on the scope of your project and the product categories involved. This helps you assess whether to proceed before committing to the design process. Firm pricing is only available once designs and specifications are finalised.

Because all products are manufactured specifically for your order, they have no residual value to us if a customer fails to complete payment — they cannot be resold. Full payment before shipment protects the Company from this risk and is a standard practice in the bespoke manufacturing industry. This is stated clearly in our Terms of Business and confirmed at quotation stage.

Yes. You will receive a formal VAT invoice for each payment stage — the Design Deposit, the Order Deposit, the balance payment, and delivery/installation charges. All invoices are issued in GBP and include a full VAT breakdown.

6. Lead Times And Delivery

Lead times vary significantly depending on the product category, the complexity of the specification, and current production schedules. As a broad guide: standard furniture and lighting items typically take 8–14 weeks; bespoke wardrobes and storage typically take 10–16 weeks; kitchens typically take 12–20 weeks; doors and specialist items vary. Your quotation and Order Confirmation will include a specific estimated lead time for your order. These are estimates and not guaranteed dates — see below.

Estimated delivery dates are provided in good faith based on current production and shipping information. However, all dates are estimates only and cannot be guaranteed. Our products are manufactured internationally and shipped by sea and land freight from across Europe and beyond. Delivery timelines can be affected by events entirely outside our control — including port congestion, customs delays, shipping route changes, adverse weather, geopolitical events, and global supply chain disruptions. We will keep you updated and provide revised estimates if delays occur.

No. Our Terms of Business are clear that we do not pay compensation, penalties, or damages for delays caused by events outside our direct control — including Force Majeure Events, global shipping disruptions, customs delays, and similar circumstances. This is consistent with industry-standard practice for bespoke international supply. We understand delays are frustrating and will always do our best to minimise them and communicate proactively.

Delivery charges are calculated based on the distance from our warehouse to your delivery address, the weight and volume of the goods, and the type of delivery service required (e.g. kerbside drop, room-of-choice, unpacking and placement). Your delivery charge will be quoted separately and confirmed before despatch. Delivery charges are payable in full before goods are despatched to your address.

Yes, we deliver to mainland UK addresses. For deliveries to the Scottish Highlands, Islands, Northern Ireland, Isle of Man, Channel Islands, and other non-mainland addresses, additional delivery charges and extended lead times may apply. Please discuss your delivery location with us at the quotation stage.

Collection may be possible in some cases — please discuss this with our team at the time of ordering. If you elect to collect goods yourself or arrange your own transport, risk in the goods passes to you at the point of collection and we cannot be responsible for any damage occurring during customer-arranged transport.

You must inspect all goods carefully at the time of delivery — before the delivery team leaves. Any visible damage, shortages, or discrepancies must be noted on the delivery documentation at the time of delivery and reported to us in writing within 48 hours of receipt at customerservices@casavera.co.uk. Failure to report visible damage or shortages at the time of delivery may affect your ability to make a subsequent claim.

Where an order includes multiple products or product categories, it is common for goods to arrive at different times, depending on manufacturing and shipping schedules. We may make partial deliveries as goods become available. Each partial delivery is treated as a separate delivery and separate delivery charges may apply.

Yes — see Section 7 on Installation. We offer a supply-and-fit service for applicable products. If you wish to book installation, please confirm this at the quotation stage so it can be coordinated with your delivery schedule.

7. Installation

Yes. We offer supply-and-fit installation for applicable products including kitchens, wardrobes, bathroom furniture, doors, and flooring. Installation is provided by our experienced installation team and is subject to a separate quotation and agreement. Not all product categories include an installation option — please enquire at the time of ordering.

Installation is paid in three stages: 50% on booking confirmation; 30% on the commencement of on-site works; and the final 20% on completion of the installation. 'Completion' means the works are finished. It is not conditional on your formal sign-off or acceptance.

Our installation service covers the supply and fitting of the products you have ordered from us. Unless specifically agreed in writing, it does not include preparatory or ancillary works such as plastering, electrical works, plumbing connections, structural alterations, tiling, removal of existing fixtures, or making good decoration beyond the immediate installation scope. If your project requires preparatory works, please discuss this with us — we can advise on what is needed and whether we can assist or recommend specialists.

You are responsible for ensuring the installation site is ready before our team arrives. This means the site should be structurally sound, clear of all existing furniture and obstructions, accessible during agreed working hours, and compliant with all applicable planning permissions and building regulations. Any delays or additional costs arising from the site not being ready as agreed will be charged to you.

Yes — we offer a supply-only option for customers who wish to use their own fitter or contractor. Please note that where goods are installed by a third party not engaged by us, any installation-related damage is not covered under our warranty. We recommend that your chosen installer reviews the technical specifications and installation guidelines for the relevant product before commencing work.

Installation duration depends on the scope of the project. A single wardrobe installation may take one day; a full kitchen can take several days or more. Your installation booking confirmation will include an estimated duration. We will agree working dates and times with you in advance.

If any issue arises during installation — including damage discovered on unwrapping goods, an installation difficulty, or a site access problem — our installation team will notify you immediately and we will work with you to resolve the matter as quickly as possible. Please do not attempt to direct our installation team to proceed in a way that deviates from the agreed specification without confirming changes with our project manager first.

8. Materials, Finishes, And Natural Variation

Product colours and finishes shown on our website, in digital visualisations, and in printed catalogues are as accurate as photographic and print reproduction allows — but they cannot be a perfect representation of the actual product. Colours and finishes can appear differently due to monitor calibration, photographic conditions, print processes, and ambient lighting. For any colour-sensitive specification, we strongly recommend visiting the Experience Centre to inspect physical samples. Once Design Sign-Off has been given, no claims relating to colour, shade, or finish variation will be accepted.

Yes — this is inherent to all natural stone. Marble, granite, onyx, travertine, and similar natural stone products will vary between slabs and even within a single slab in terms of veining, patterning, colour tone, and surface markings. This natural variation is what gives stone its unique character and value. It is not a defect. We cannot guarantee identical appearance between separate pieces. We recommend viewing physical samples before selecting stone products and ordering from the same batch where future matching is required.

Genuine leather products do not carry a manufacturing warranty from us due to the inherent nature of the material. Leather is a natural product that varies in grain, colour, and texture, and changes character over time through natural ageing and use. These are characteristics of genuine leather, not defects. Normal wear, fading, and patina development are expected and are not covered. We will however address any defect that is clearly a manufacturing error at the point of production.

In addition to genuine leather, the following natural materials carry no manufacturing warranty: marble, granite, onyx, and all natural stone; natural and woven fabrics and upholstery; solid wood and natural veneer products where movement, variation, or surface change is expected under normal environmental conditions. This is consistent with industry-standard practice for natural material products.

We strongly recommend ordering all matching materials — tiles, flooring planks, units, or any batch-sensitive material — from the same batch at the time of your original order. Natural materials and many manufactured materials vary between production batches, and we cannot guarantee a match between batches ordered at different times. If you anticipate needing additional materials in future, please discuss this at the design stage and order accordingly.

Yes. For most material categories, samples are available for review at the Experience Centre. Some physical samples can also be loaned or provided for a limited period. We strongly encourage sampling before finalising any specification — particularly for natural stone, wood, leather, and fabric.

9. Orders, Cancellations, And Returns

Your order is formally confirmed when two conditions are both met: (1) you have provided your Design Sign-Off in writing, and (2) the Order Deposit (30% of the total invoice value) has been received and cleared by us. Your Order Confirmation document will be issued at this point. At this stage, 50% of your total project value has been paid (20% Design Deposit + 30% Order Deposit), with the 50% balance due before goods are shipped to the UK. Production commences at our discretion after the Order is confirmed.

Once your order is confirmed, it cannot be cancelled. All products are manufactured or procured specifically for your order and cannot be redirected or resold. We understand this is a firm position but it reflects the reality of bespoke manufacturing. All deposits paid — including the Design Deposit and Order Deposit — are non-refundable on cancellation. In very exceptional circumstances (such as a prolonged Force Majeure Event), different provisions may apply under our Terms of Business.

The 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to goods that are made to a consumer's specifications or that are clearly personalised. Every product we sell is a Made-to-Order Product — manufactured specifically for the individual customer's order. Accordingly, the 14-day cancellation right does not apply to any order placed with CasaVera. This is confirmed clearly in our Terms of Business and in the Order Confirmation.

No. As all products are made to your specific order, we do not accept returns on the grounds of a change of mind, a change in taste or preference, or dissatisfaction with inherent characteristics of natural materials. Returns are only accepted in the event of a confirmed manufacturing defect — see Section 10 on Warranty.

If a specific material, finish, or component becomes unavailable after your order is confirmed, we will notify you promptly and offer a suitable alternative of equivalent quality and value. No refund is due simply because a material becomes unavailable — our obligation is to supply an appropriate alternative. If no mutually acceptable alternative can be agreed, we may cancel the affected element of the order and refund the portion of the Order Deposit attributable to that cancelled element only. The Design Deposit always remains non-refundable.

We treat each element of an order individually where appropriate. If only one product or component has an issue — whether a defect, a delay, or a material substitution — we will address that element specifically without affecting the rest of your order.

10. Warranty And Defects

Most products carry a 12-month warranty against manufacturing defects, running from the date of delivery to your address. A manufacturing defect means a defect that exists at the point of manufacture and causes the product to fail to meet the agreed specification. Products made from natural materials — including genuine leather, natural stone, marble, and natural fabric — do not carry a manufacturing warranty due to the inherent variable nature of these materials.

Covered: manufacturing defects that cause the product to deviate from the agreed signed-off specification. Not covered: fair wear and tear; accidental damage; damage from misuse, neglect, or improper cleaning; damage from exposure to excessive heat, moisture, or chemicals; damage from installation by a third party not engaged by us; cosmetic damage arising after delivery; colour changes from UV exposure; and structural damage arising from inadequate walls, floors, or substrates.

If we or our manufacturer made an error that caused your goods to deviate from your signed-off specification, we will rectify it at no cost to you. The remedy will be repair or replacement of the affected goods or components. Importantly, where remanufacture or replacement is required — even where the error is entirely ours — you must allow the full production and shipping lead time for the remedy to be completed. The same manufacturing and international logistics timescales that applied to your original order will apply to the remedy. We cannot compress these timelines. No compensation is payable for the time taken to deliver the remedy.

A warranty replacement involving remanufacture will be subject to the same lead times as the original order — typically 8–20 weeks depending on the product category, plus shipping time. We understand this can be inconvenient and we are sorry for any disruption. However, bespoke manufacturing timelines are what they are, and we cannot shortcut the process. We will provide you with an estimated timeline as soon as we have confirmed the remedy.

Contact us in writing at customerservices@casavera.co.uk within the 12-month warranty period. Please include: your order reference, a clear description of the issue, and photographs showing the defect. We will acknowledge your claim and advise on the next steps, which may include a remote assessment of your photographs or a site visit. Please do not attempt to repair or modify any allegedly defective goods before we have had the opportunity to inspect them.

No. The warranty covers manufacturing defects only. Damage caused by installation by a third party not engaged by CasaVera is not covered. This is one of the reasons we offer our own installation service and recommend using it where possible.

As a consumer in the UK, you have statutory rights under the Consumer Rights Act 2015, which provides that goods must be of satisfactory quality, fit for purpose, and as described. Nothing in our warranty terms removes or restricts these statutory rights. If you believe goods are not of satisfactory quality, please contact us at customerservices@casavera.co.uk.

11. The Experience Centre

Our Experience Centre is at Unit 129, Clock Tower Road Industrial Estate, Isleworth, TW7 6GF. It is located in West London, close to Isleworth and Hounslow. There is on-site parking available. The nearest tube stations are Isleworth (Overground) and Hounslow East (Piccadilly line). Please use Google Maps or contact us for specific directions.

We strongly recommend booking an appointment to ensure that a member of our design team is available to guide you through the Experience Centre and discuss your project. Walk-ins are welcome but availability of a design consultant cannot be guaranteed. Appointments can be booked on our website at www.casavera.co.uk or by calling +44 (0)20 8068 2000.

The Experience Centre is an 8,000 sq ft fully fitted environment with complete room settings — not just sample boards. You can walk through complete kitchen installations, sit on furniture, experience lighting in realistic room contexts, open wardrobes and feel the finishes, handle door hardware, and compare flooring and surface materials side by side. It is designed to give you confidence in your choices before you commit.

Absolutely — we encourage it. Having your architect or designer present at the consultation means fewer misunderstandings and a more productive design brief. If your designer is interested in our Trade Programme, we can discuss that during the visit too

Yes — we welcome photos for your personal reference and planning purposes. Please refrain from commercial photography or video without our prior written consent.

Yes. The Experience Centre is on the ground floor and is accessible for wheelchair users. If you have any specific accessibility requirements, please let us know when booking your appointment so we can ensure an appropriate welcome.

12. Kitchens

We offer kitchens across five style families: Contemporary (clean lines, handleless options, lacquered and veneer finishes); Luxury (premium materials, statement islands, and feature cabinetry); Modern Minimalist (flat-fronted, seamless, pared-back aesthetic); Shaker (classic framed cabinetry in a range of painted and wood finishes); and Essential (a quality, value-focused range for those seeking a refined kitchen at a more accessible price point).

We supply the kitchen furniture system — cabinetry, worktops, handles, and storage accessories. We do not currently supply integrated appliances as a standard part of our offer, though we can advise on appliance specifications to ensure seamless integration with your kitchen design. Please discuss your appliance requirements at the design stage

Yes — this is precisely where bespoke manufactured kitchens excel. Our design team is experienced in handling awkward layouts, low ceilings, alcoves, structural columns, and non-standard room configurations. Every kitchen is drawn to the exact dimensions of your space.

We offer worktops in a range of materials including engineered quartz, natural stone (marble, granite), solid wood, laminate, and compact surface materials. Each has different characteristics in terms of aesthetics, durability, and maintenance. Our design team will advise on the best option for your lifestyle and budget.

Yes — we welcome photos for your personal reference and planning purposes. Please refrain from commercial photography or video without our prior written consent.

13.Wardrobes And Storage

We offer wardrobes in six material families: Melamine (durable, wide colour range, excellent value); PVC Foil (smooth wraparound finish, good for contemporary interiors); Lacquered (high-gloss or matt, extremely tactile and luxurious); Glass (reflective, space-enhancing, available in various tints and effects); Genuine Leather (premium, unique, extraordinarily tactile); and Veneer (natural wood character with consistency of a manufactured product). Each material has a different character, maintenance requirement, and price point.

Yes — bespoke fitted wardrobes are one of our specialisms. We design and manufacture wardrobes to fit the exact dimensions and constraints of your space, including sloped ceilings, awkward angles, chimney breasts, and alcoves. This is the principal advantage of made-to-order over off-the-shelf flatpack

We offer a very comprehensive range of internal configurations including: hanging rails (single and double); shelving (fixed and adjustable); drawer units (in various sizes and finishes); pull-out trouser racks; shoe racks and shoe drawers; pull-out tie and belt organisers; internal lighting; mirror panels; and safe compartments. Our design team will help you configure the interior to suit your specific wardrobe and storage requirements.

We offer both sliding
door and hinged door wardrobes, as well as open-concept dressing room
configurations. The choice between sliding and hinged depends on the available
space, your aesthetic preference, and how you use the wardrobe. Our design team
will advise on the best solution for your room.

14. Doors

We offer both internal and external doors across multiple collections. For internal doors: Classical, Contemporary, Designer, and Glazed collections. For external security doors: Classical, Lattice, Designer, and Urban collections. All doors are available in bespoke sizes and a wide range of finishes including painted, natural wood veneer, decorative laminate, satin wood, and open-pore finishes.

Yes. All our doors are manufactured to order and can be produced in bespoke sizes to suit your opening. This is particularly valuable for older properties with non-standard opening sizes, or for new build projects with architectural specifications. Standard and non-standard sizes are both available at the same lead time.

Our external security door range is designed and manufactured with security as the primary consideration. They are constructed to meet appropriate security standards. If you have a specific security rating requirement (for example, for insurance or Secured by Design purposes), please discuss this with our team and we will confirm the specification that meets your requirement.

Yes — we supply a complementary range of door hardware including handles, hinges, locks, and accessories. Hardware is selected and specified as part of the door design process to ensure a coherent and finished result.

Yes. We offer complete doorset supply — frame, door leaf, and hardware — as well as a supply-and-installation service for complete doorsets. This is particularly efficient for new build or renovation projects where multiple doors are being installed.

15. Bathrooms

Our bathroom range covers: vanity units and bathroom furniture; basins (countertop, undermount, semi-recessed, and wall-hung); taps and brassware; shower enclosures and cubicles; shower trays; showers and thermostatic shower systems; and WC suites. We do not typically supply or fit the full wet room — our focus is the furniture, fixtures, and fittings, not the plumbing substrate.

Yes. Our bathroom vanity units are made to order and can be manufactured to specific dimensions to suit your bathroom layout. Custom sizing is particularly useful for awkward recesses, under-stair bathrooms, or en-suites with non-standard configurations.

We offer bathroom furniture design and specification as part of our design service. We will work with you to select, configure, and specify the bathroom furniture, sanitaryware, and fittings. For the broader bathroom design including tiling, layout, and plumbing specification, we can advise and coordinate, particularly where we are also involved in the wider interior project through Anamorphic & Co.

Yes — we supply a complementary range of door hardware including handles, hinges, locks, and accessories. Hardware is selected and specified as part of the door design process to ensure a coherent and finished result.

Yes. We offer complete doorset supply — frame, door leaf, and hardware — as well as a supply-and-installation service for complete doorsets. This is particularly efficient for new build or renovation projects where multiple doors are being installed.

16. Customer Service And After-Sales

Our customer services team is available by email at customerservices@casavera.co.uk or by telephone on +44 (0)20 8068 2000. You can also write to us at Anamorphic & Co., Unit 129, Clock Tower Road Industrial Estate, Isleworth, TW7 6GF. For warranty claims, complaints, or after-sales queries, email is preferred as it creates a clear written record.

A We take all complaints seriously and aim to resolve them promptly and fairly. Please contact our customer services team in writing at customerservices@casavera.co.uk, clearly describing the issue and including your order reference and supporting photographs where relevant. We will acknowledge your complaint within 5 business days and provide a substantive response within 14 business days. If you remain dissatisfied, you may refer the matter to an appropriate Alternative Dispute Resolution scheme or to the courts of England and Wales.

Care and maintenance guidelines are provided with your products on delivery and are also available from our customer services team on request. In general: avoid abrasive cleaning products on all surfaces; use damp cloths rather than excessive water on wood and veneer; protect stone surfaces from acid and heat; follow specific care guidance for leather products; and refer to the product-specific instructions for all other materials. Improper cleaning or maintenance can void your warranty.

Please contact our customer services team at customerservices@casavera.co.uk with your order reference. We will provide you with the latest production and shipping update. Please note that for orders involving international manufacturing and shipping, updates are dependent on information received from our manufacturing and logistics partners.

For deliveries within the UK, we will provide tracking information or delivery notification when your goods are despatched from our warehouse to your address. For the international shipping leg (from the manufacturer to the UK), tracking is subject to the capabilities of the international freight provider. We will keep you updated on significant milestones.

Yes, and we welcome referrals from interior designers. If you refer a client to us, please let us know at the point of their enquiry so we can acknowledge the referral appropriately. If you are regularly specifying or procuring on behalf of your clients, we encourage you to apply for our Trade Programme, which offers more structured benefits. Contact us at customerservices@casavera.co.uk.

Yes — CasaVera gift cards are available. Please contact our customer services team for details on denominations and purchasing options.